Eltwin Standard Technical Cause Investigation
This is how we handle claims:
- A targeted investigation based on the customer's return reason.* This could include: Readings from unit, production data etc.
- Visual check of the unit
- Connect unit to test equipment and complete the standard production test
- Completion of the analysis
- Depending on the results from the points above, the case will be closed according to the purchase agreement.
*If no adequate return reason from customer, the standard test procedure will be performed according to point 2-4.