Claim Requirements

Claim Requirements

A proper RMA/CCS has to be written in English and contain at least these four topics:

1) A requirement (e.g.)

  • From procedure
  • From standards
  • From standards

2) A shortcoming - Error description containing (e.g)

  • Error seen!
  • How often does the error occur?
  • Is the error repeatable?
  • Number of components involved
  • From field or production
  • Number of running hours
  • Has other components in the same installation/region been effected

3) A proof

  • Return physically item
  • Sent pictures or videos

4) Purchase information

  • PO number
  • Incoming date